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Help  Phone: 330-491-1976   Email: information@babyskates.com
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WARRANTY EXCHANGE RETURN HELP
FREQUENTLY ASKED QUESTIONS


1) Do BABY SKATES come with a warranty?
Answer

Each pair comes with our legendary (12 Month) in writing Warranty. We cover everything from blade to boot.




2) What happens if I order the wrong size?
Answer

No problem at all, they can be exchanged or returned as long as they have not been worn outside or on the ice. We encourage checking fit and comfort. If BABY SKATES are worn outside or on the ice, they are then classified as USED.




3) Do you refund shipping costs on exchanges or returns?
Answer

The customer would need to pay for all shipping and handling fees, shipping fees will not be reimbursed.




4) What if purchasing for a special gift date down the road?
Answer

No problem at all! If you purchase them to give as a gift on a later date we will work with you if a problem would arise.




5) Be sure to check for fit and size before going out on the ice or outside?
Answer

If BABY SKATES are worn outside or out on the ice we classify them as USED at that point. We can not return or exchange USED BABY SKATES. Our goal is to provide all of our customers with new product.




6) What if I have a question about a return or exchange?
Answer

Please contacts us at 330-491-1976 or email us at information@babyskates.com we are always here to help you out! We make returns and exchanges easy and happy!




7) What is the mailing address for exchanges or returns?
Answer

Here is our complete mailing address. (See below).
BABY SKATES LTD. P.O. Box 80061 Canton, Ohio 44708 USA




8) Important things to know about sending back BABY SKATES for a return or exchange?
Answer

(See outline below). Make sure that they are packaged well. Insure your package; if package becomes lost or damaged we would be stuck. Include all original purchase information; if you need help with this let us know. Include a good contact phone number and email address. If exchanging for another size or style please include exchange information in your package.




9) If you need help or have questions please contact us?
Answer

Contact us via phone at 330-491-1976 or email us at information@babyskates.com we are always here to help.




10) Important exchange and return information?
Answer

Always try your BABY SKATES on and check for fit, prior to wearing them outside or on the ice. If BABY SKATES are worn outside or on the ice, they are then classified as USED.




11) How to help for a speedy return of exchange?
Answer

Contact us at information@babyskates.com or call us at 330-491-1976. We can also confirm inventory and shipping times.




NEED MORE HELP NO PROBLEM!



Give Us A Ring

Feel free to call us at 330-491-1967 we are available (Monday Friday) 9:00am to 4:00pm Eastern Standard Time.

Send Us An Email

You can always email us at information@babyskates.com we will try to get back with you very soon!


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Little Skaters!Little Skater!Little Skater!